Where is your clothing made?

All our products are made in the Northeast by us and our production partners. Many of our fabrics are also made in the USA, but you’ll find detailed traceability on individual product pages.  

 

I need help choosing the right size.

We're here to help! Check out our Size & Fit Guide or email us at orders@kristinacollinsclothing.com and we’ll be happy to assist you.

 

Do you offer free shipping?

All our items ship free within the continental US.

 

When will my order ship?

Most orders ship in 2-3 business days. For our made-to-order items, ship times are 5-7 days. You can always email us at orders@kristinacollinsclothing.com to get a status update and tentative ship date.

 

Why are some of your products made to order?

Manufacturing our clothing to order minimizes wasted resources caused by overstock which later becomes deadstock. By producing on-demand, we use only the resources we need and keep unwanted garments from ending up in the landfill.
We also hope that by purchasing a garment made just for you, you can have greater confidence that your clothing was manufactured responsibly.

 

Do you offer any product guarantees?

It is our goal that you enjoy our jackets and sweaters for years to come. If, over time, your well-loved garment becomes damaged, we offer in-house mending through our KC Revive program.

 

How should I care for my jacket?

All our jackets and sweaters are made from fine wools and natural fibers, so they are dry clean only. We recommend using a natural bristle garment brush occasionally and spot cleaning when necessary.

 

Can I cancel my order?

If your item(s) hasn’t shipped yet, we can cancel your order. Send us an email at orders@kristinacollinsclothing.com.

 

How long will it take to process my return or exchange?

Once your return is approved, it takes 2-3 business days for funds to process. If your exchange is for a made-to-order item, please allow 7-10 business days for your replacement to be produced.

 

Is your brand sold in stores?

At this time we sell only online, but if you are a boutique owner interested in wholesale please reach out. wholesale@kristinacollinsclothing.com

 

How can I contact customer service?

For questions on orders or returns email us at orders@kristinacollinsclothing.com.

For all other questions, including wholesale inquiries, email hello@kristinacollinsclothing.com

 

Do you ship internationally?

We do not ship internationally.